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Privacy Policy

1. Definition and General Terms

  1. Trans-IoT Technology Co., LTD (the "Company") is the provider of https://www.trans-iot.com (the "Site"), KARDI products, and KARDI mobile application services and products (the "Company's Products and Services").
  2. We take your privacy seriously and will not provide your personal information to any third party unrelated to the Site without your consent, and we are committed to maintaining the security of your personal information. You should keep your Internet password and personal information confidential and should not provide any personal information, especially your Internet password, to anyone. Always remember to log out of your account after using the various services provided by the website, and remember to close your browser window if you are sharing your computer with others or using a public computer.
  3. If you are unable to comply with or do not agree with the contents of this policy, or if your country or region excludes all or part of the contents of this policy, please stop using our services and products immediately.
  4. In accordance with Article 3 of the Personal Information Protection Act, you may request the Company to inquire about or view the personal information you provide, request a copy, request a supplement or correction, request the Company to stop collecting, processing or using, and request the deletion of personal information, etc. However, if you request the Company to stop collecting, processing, or using and request the deletion of personal information, you may not be able to use the Company's products and services.

2. Application of the Privacy Policy

The Privacy Policy covers the collection, processing, and use of your personal information by this website or our products and services. The Privacy Policy does not apply to linked sites outside of the Site or persons not entrusted or involved in the management of the Site or the Company's products and services.

3. Collection and Use of Personal Information

  1. The Company will collect your personal information in the following circumstances, including but not limited to: (1) when you use the Service; (2) when you register with the Site or our products and services; (3) when you visit the Site; (4) when you purchase products; and (5) when you contact the Company.
  2. The following is a summary of the items and reasons for collecting personal information.
    a) When you create an account, we will ask you to provide some basic personal information, including but not limited to your user ID, email address, name, gender, age, cell phone number, residential address, mailing address, car license plate number, etc. Some of the information you provide will be used for the purpose of collecting personal information. Some of the information you provide will be used to create a better browsing environment and to provide you with better and more secure services. If you refuse to provide the above information, you may not be able to use our products and services.
    b) When matching products through the application, we will record your personal information, including but not limited to product IMEI, product serial number, SIM card ICCID, matching time and date, device status, information about the network used, etc.
    c) When you use our products and services, we will collect data from your device, including but not limited to location, speed, recorded time and date, IP address upload. We will also use this data for analysis and processing to provide you with improved and secure services.
    d) When using emergency video filing, remote streaming, real-time tracking, ADAS, smart alerts, etc., the following information will be collected and uploaded, including but not limited to user ID, video and audio information, location, speed, time, date, road speed limit, alert type, etc. The Company will also share this aggregated data with third parties to provide complete services. If you refuse to provide the above information, you will not be able to use all or part of the functions.
    e) When you participate in our activities, we will ask you to provide your personal information, including but not limited to your name, telephone number, address, email address, gender, date of birth, and other relevant necessary information, as required for each activity or service.
    f) When you agree to receive marketing and promotional information from us, we will collect personal information from you, including but not limited to your name, telephone number, address, email address, gender, date of birth, and other relevant necessary information. The information will provide you with the means, instructions, or functional links to stop receiving such information or emails at any time. If you do not wish to continue to receive such information from the Company, you may contact the Company at any time by mail and the Company will promptly respond to your request. The Company will also use this information to establish a seeding group and track the effectiveness of marketing efforts.
    g) When you send us your comments or ask us questions about our business via email or in person, we will keep your communication records and equipment-related data to respond or provide you with the information you need.
    h) If you order our products and services from this website or a third-party website, we need to collect information such as your shipping address, contact phone number, email address, product name, model number and price, date of purchase, and any conversations you may have with us regarding your purchase or online store experience in order to complete the payment and shipping process. If you refuse to provide the above information, you will not be able to order this product on this website or third-party websites.
    i) We use third-party services (including Here Map, Google Analytics, Firebase) as a reference for us to enhance your experience on our website and applications when you use our website or our products and services so that you can have a better experience. The manner in which third-party service providers collect, process, and use your personal information and the criteria for doing so are in accordance with the personal information protection policy of each third-party service provider.

4. Duration of storage of personal information

  1. With respect to account information, we will continue to store your account information until you delete your account.
  2. We will continue to store the information you provide when you register for the Site or our products and services until you request a deletion for subsequent customer service.
  3. The information you provide when you purchase our products and services will be retained until you request a deletion for subsequent customer service.
  4. We will continue to store the information you provide when you use our products and services until you delete your account.
  5. In order to make good use of the storage space, the data of emergency video recording, streaming recording, and streaming photo recording will be automatically deleted after 3 months or when the storage space is full.
  6. The location information recorded by the real-time tracking function will be deleted after 2 hours.
  7. Information provided to us after you have agreed to receive marketing and promotional information from us will be retained until you request its deletion.
  8. Data collected by us through third-party services (including Here Map, Google Analytics, Firebase) will be retained until you request deletion.
  9. The information you provide to us when you contact Customer Service will be kept until you request deletion.

5. Protection of Data

  1. To protect the integrity and security of your personal information, your personal information is properly maintained, and appropriate security measures are implemented to prevent theft, alteration, destruction, or leakage of personal information. The Company's personnel have received a thorough education on information security and fully understand that it is the Company's and its personnel's obligation to prevent theft, alteration, destruction, or leakage of personal information and that violators will be subject to the Company's internal regulations and legal liability.
  2. If it is necessary to engage a third party to provide services for business purposes, the Company will strictly require them to comply with the Personal Information Protection Law and related laws and regulations and will take necessary inspection procedures to ensure that they comply with the requirements of the Company's personal information protection regulations and the Personal Information Protection Law and related laws and regulations.

6. Policy on sharing personal information with third parties

  1. We will only use or disclose customers' personal information to third parties (e.g., financial institutions, partners, logistics providers, etc.) appointed by the Company and us to handle business-related matters as necessary for the aforementioned service purposes. We will not disclose your personal information to third parties other than those mentioned above, unless otherwise regulated by law or unless we obtain your consent.
  2. In the event that we provide information to other third parties, in addition to the customer's consent, we may
    a) It is necessary for the use of the data for the specific purpose described above.
    b) The use of personal information for purposes other than those specified in the proviso to Article 20 of the Personal Data Protection Act.
    c) The use is required by law or by judicial authorities or other competent authorities in accordance with legal procedures.
    d) To protect the legitimate rights and interests of other members or third parties in case of emergency.
    e) To maintain the normal operation of the member service system.
    f) The necessary information of the money/logistics generated by the member through the service such as shopping, exchanging gifts, participating in sweepstakes, etc.
  1. When the Company commissions a vendor to assist in the collection, processing, or use of your personal information, the Company will supervise and manage the outsourced vendor or individual with due diligence.

7. Use of Cookies

  1. For the purpose of website management and to provide the best-personalized service, our website will use cookies in your browser and read the IP address, time spent on the Internet, and the number of times you have accessed various information to conduct aggregate analysis of the website traffic and Internet behavior surveys.
  2. If you do not wish to accept cookies, you may set your browser to refuse cookies, but this may prevent certain functions of the website from working properly.

8. Amendments to the Privacy Policy

The Company may update the Privacy Policy from time to time and will post changes on the Website. If you have any questions about the privacy policy, please contact us at service@trans-iot.com.

Contact

If you have any questions or inquiries,
feel free to contact with us.
4F., No.1 Aly. 38 Ln. 358, Ruiguang Rd., Neihu Dist., Taipei City 114, Taiwan R.O.C

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